Booking

FAQ

  • How can I book online?

    Through the calendar you can book one or more nights, or a package. It is also possible to book some extras for in your room such as a bouquet of flowers, rose petals, champagne or Hierbas de las Dunas.

  • Why isn’t it possible to make a reservation?

    It can be that you wish to make a reservation on a date where it is only possible to book for multiple nights. This can be for a weekend or during the holidays as Easter, Ascension and Pentecost.

    You can always reach us by phone +31 117 39 21 10 or by e-mail info@strandhotel.eu to verify.

  • Are the prices per person or per room?

    All prices on our website are per room, based on two persons.

  • Why didn’t I receive a confirmation?

    When you have made a reservation and did not received the confirmation, you have to check your SPAM box first. It could be that your provider sends the automatic acknowledgments to your SPAM box. If you can’t find your confirmation in your SPAM box, please contact us at +31 117 39 21 10 or by email via info@strandhotel.eu.

  • I have a question about an existing reservation.

    Do you already have a reservation and you have a question about your reservation?

    You can reach us by telephone at +31 117 39 21 10 from 8:00 to 21:00 or by e-mail info@strandhotel.eu. Please note your reservation number.

  • My preferred date is already fully booked.
    Can I be registered on the waiting list?

    You can send us an e-mail at info@strandhotel.eu with the date you prefer.You must specify the following: the number of people, number of nights and whether you wish to have lunch or dinner at Pure C.

    A registration on the waiting list is always without obligation and free of charge. We will only contact you if there is a room available. Because we are dependent on cancellations, we cannot inform before if a room will be available or when that will be. Obviously you can only decide whether you want to take the reservation at the time that we will approach. When you didn’t received any messages, unfortunately there weren’t any rooms free at that time.

  • Is it possible to have a drink on the terrace or in the lounge bar?

    In the lounge bar or on the terrace, we serve "Drinks & Finger Food" to our guests from Wednesday to Sunday.

  • Pure C and the lounge bar is closed on Mondays and Tuesdays.
    Is it possible to have a drink?

    On Mondays and Tuesdays the restaurant and the bar are closed. Unfortunately it is not possible to have a drink or to eat something. The Strandhotel only offers overnights with breakfast on those days. You can combine your stay with a lunch or dinner at AIRrepublic at the port of Cadzand.

  • Does the Strandhotel take food allergies and/or intolerances into consideration?

    We can take food allergies and/or intolerances into consideration during breakfast. If you have any doubts about if we can accommodate you please contact us. You can do this by phone from 8:00 tot 21:00 at +31 117 39 21 10 or by e-mail at info@strandhotel.eu. Please provide us with your reservation number when you do so.

  • Is the Strandhotel suitable for the disabled?

    The hotel has an elevator and is wheelchair accessible through the side entrance of the hotel. We have one room with sea view which is wheelchair accessible and has suitable in the bathroom facilities.

  • Are dogs allowed?

    One dog is allowed per room. An extra fee will be charged. Dogs are not allowed in the Luxury rooms or suites.

    In the restaurants and the breakfast dogs are not allowed! Please inform us of the presence of a small dog in advance.

  • Are there conference facilities at the Strandhotel?

    On this moment we unfortunately do not have conference facilities, later in the new Strandhotel there will be conference facilities available. Unfortunately we do not know the exact availabilities and prices.

  • Does the Strandhotel have a private parking?

    On this moment we have a parking next to the hotel. 

    From upcoming July on, guests of the hotel can use our indoor parking-lot from 12:00pm on the day of arrival till 12:00pm on the day of departure.
    The costs of this parking-lot will be €12,50 per night. Of course, you can also park your car at one of the paid parking zones around Cadzand-Bad.

  • Is it possible to have a gift voucher of the Strandhotel?

    We could send you a gift card by post. The gift card could be used in the hotel as well as in the restaurant. You can set the amount of the gift card yourself.

    The gift voucher can be paid by sending us your full credit card details (number + expiry date of Visa or Mastercard) via info@strandhotel.eu. There is an extra charge of €12,00 for sending the gift card (by registered post). Unfortunately, it is not possible to pay for a gift voucher by bank transfer.

    Naturally it is also possible to receive the voucher personally at the reception of the Strandhotel / Pure C.

  • What are the check-in and check-out times of the Strandhotel?

    Rooms are available from 14:30 on the day of arrival until 11:00 on the day of departure. Check-in is possible until 21:00. If you would like to check in later, you should let us know in advance by contacting the reception on +31 117 39 21 10 or by e-mail info@strandhotel.eu.

  • Is breakfast included in the package/overnight?

    Breakfast is always included. Daily between 8:00 and 9:30 we serve a extensive breakfast buffet in the restaurant. Breakfast includes many local organic products.

    For example: the cheese is from the cheese farm De Vos in Biervliet. The marmalade, juice and mustard is from the Groene Polderwinkel and the bread from Vlaamsch Broodhuys. You can choose a table by entering the restaurant.

  • Is it possible to have a breakfast for non-guests of Strandhotel?

    It is not possible to have breakfast if you are not staying at the hotel. We only serve breakfast to our hotel guests.

  • Is it possible to use the swimming pool and saunas as a non-hotel guest?

    Unfortunately it is not possible to make use of the saunas and the pool if you are not staying at the hotel.

  • Do we have to book a massage in advance?

    We inform our guests to book the massage in advance. Please keep in mind that duo treatments aren’t possible. The treatments are given one on one.

  • Can we rent bicycles at Strandhotel

    Strandhotel does not rent bikes, but opposite to the hotel you can rent bikes for one or multiple days.

  • Is there an indoor bicycle parking at the Strandhotel?

    Unfortunately Strandhotel does not have an indoor or locked bicycle parking.

  • Is there WIFI in the hotel/room?

    In the hotel and in the rooms you can make free use of our WiFi network.

  • When is the new Strandhotel ready?

    The new Strandhotel is expected this summer and will be situated at the most beautiful beach of the Netherlands, located in the center of the natural and stylish Cadzand-Bad.

    Besides Pure C also the breakfast restaurant, lobbybar and apera-bakery will be cared for by Sergio Herman.

  • When are they working on the new Strandhotel?

    The activities take place from Monday till Saturday from 7:00 to 19:00. You will receive discount for an overnight stay from Monday to Thursday.

    The construction work is not done inside but next to the hotel.

  • What is the cancellation policy?

    The Uniform Hospitality Industry Conditions (UVH) are the terms on which hospitality businesses located in the Netherlands provide hospitality services and enter into hospitality agreements. The Uniform Hospitality Industry Conditions apply to every booking made at Strandhotel.

    In case of changements or movements of your reservation a handling fee of € 15,- will be charged. When through unforeseen circumstances the reservation should be cancelled or changed within 1 month before the arrival date, costs will be charged. Cancellation insurance is available at 4,70 % of the total reservation costs.

    When a booking is made for hotel accommodation only, with or without breakfast, for one or more individuals, the following terms apply with regard to cancelling this booking:

    1. For cancellations made more than 1 month before the arrival date, the customer is not required to pay any amount to the hotel company.
    2. For cancellations made more than 14 days before the arrival date, the customer is required to pay 15% of the booking value to the hotel company.
    3. For cancellations made more than 7 days before the arrival date, the customer is required to pay 35% of the booking value to the hotel company.
    4. For cancellations made more than 3 days before the arrival date, the customer is required to pay 60% of the booking value to the hotel company.
    5. For cancellations made more than 24 hours before the arrival date, the customer is required to pay 85% of the booking value to the hotel company.
    6. For cancellations made 24 hours or less before the arrival date, the customer is required to pay 100% of the booking value to the hotel company.

    For more information about the 'Uniform Hospitality Industry Conditions', we refer you to https://www.khn.nl/uvh-nl.

  • My question is not listed. How can I contact you?

    You can reach us by telephone at +31 117 39 21 10 or by e-mail info@strandhotel.eu from 8:00 to 21:00. Please note your reservation number and question.